Shipping policy
All US orders receive free standard shipping.
Orders made by 1 pm Mon-Fri will be shipped out the same day. Orders placed on Friday after 1 pm to Sunday, will ship the next business day. We use the services of USPS or UPS to ship all of our orders.
International Customers
We ship worldwide. International shipping(will be about 5-15 days) rates are calculated at checkout, We also add a 10% handling fee.
Customs
International customers are responsible for understanding the customs laws and regulations of your country. Orders held in customs or otherwise prevented from entering the country are the responsibility of the customer only. Please note that in addition to the shipping we charge, there may be an additional charge on your package according to your country’s customs rules.
Damaged Items
We do our best to ship all products safely and well wrapped, but some glass products are notoriously fragile, and occasionally some items are damaged during shipping. If your item(s) arrive damaged, please contact us immediately with a broken item inquiry and please include 2 pictures –
- A picture of the broken item inside its original box and packaging(bubble wrap).
- A picture showing that it is broken.
International orders damaged Items
Once providing a picture, store credit will be issued for the amount paid for the damaged item.
Unfortunately, it is not possible for us to cover the shipping costs as well.
Returns / Exchanges
We accept returns for UNUSED products that don’t meet your requirements within 30 days of receipt. We do not charge a restocking fee, but you are responsible for paying the return shipping on items that do not meet your requirements.
please contact us with your return inquiry, put your order number in the subject line and mention you want to return it.
